Return Policy
Return Policy
If at any time within 30 days of purchase, you are not 100% satisfied, you can return the item for a full refund (minus shipping charges), based on the original form of payment.
- Defective/Missing Parts – We will gladly ship you replacement parts or item.
- Received wrong item – We will gladly ship you the correct item.
- Product isn’t as described - Once product is returned in new condition (unopened packages), a full credit will be issued based on the original form of payment. If item was purchased on sale, we will only refund up to the original amount paid.
- Unwanted item – Once product is returned in new condition (unopened packages), a full credit will be issued based on the original form of payment. If item was purchased on sale, we will only refund up to the original amount paid.
- If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer.
To complete a return, you must submit a return request by following the instructions here: http://www.raftstore.net/index.php?route=information/faq&topic=13
One of our representatives will follow up with your request. Your refund will be processed within two billing cycles.
If you have any questions, contact customerservice@raft.net.
