Return Policy

Return Policy

If at any time within 30 days of purchase, you are not 100% satisfied, you can return the item for a full refund (minus shipping charges), based on the original form of payment.

  • Defective/Missing Parts – We will gladly ship you replacement parts or item.
  • Received wrong item – We will gladly ship you the correct item.
  • Product isn’t as described - Once product is returned in new condition (unopened packages), a full credit will be issued based on the original form of payment. If item was purchased on sale, we will only refund up to the original amount paid.
  • Unwanted item – Once product is returned in new condition (unopened packages), a full credit will be issued based on the original form of payment. If item was purchased on sale, we will only refund up to the original amount paid.
  • If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer. 

To complete a return, you must submit a return request by following the instructions here: http://www.raftstore.net/index.php?route=information/faq&topic=13

One of our representatives will follow up with your request. Your refund will be processed within two billing cycles.

If you have any questions, contact customer service.

Remove item from Cart? Are you sure?

Remove RAFT Online Account from Cart? Are you sure?