Return Policy

If at any time within 30 days of purchase, you are not 100% satisfied, you can return the item for a full refund (minus shipping charges), based on the original form of payment.

• Defective/missing parts – We will gladly ship you replacement parts or item.
• Received wrong item – We will gladly ship you the correct item.
• Product isn’t as described - Once product is returned in new condition (unopened packages), a full credit will be issued based on the original form of payment. If item was purchased on sale, we will only refund up to the original amount paid.
• Unwanted item – Once product is returned in new condition (unopened packages), a full credit will be issued based on the original form of payment. If item was purchased on sale, we will only refund up to the original amount paid.
• If the item has been ordered incorrectly, found to be unsuitable, or simply no longer required - The postage cost is the responsibility of the customer.

To complete a return please contact customer service at: customerservice@raft.net

One of our representatives will follow up with your request. Your refund will be processed within two billing cycles.

This return policy pertains to online purchases only.